The network plans to reduce response times even further to just 20 days in the near future. Vendors that do not have a well-drafted shipping and order fulfillment policy are susceptible to this category of Shopify chargebacks. The process is often troublesome; most times, reason codes do not show the actual basis why customer is disputing a transaction. Discover uses unique codes to explain those reasons to merchants. Discover chargeback reason codes are divided into three categories: service disputes, processing errors, and fraud. Reason code 53 is typically used when a cardholder received merchandise or service that was defective, damaged, or not as described, while reason code 85 is used when credit was not processed to the. It depends on the chargeback reason code associated with the dispute. Use order validation and prevention alerts. non_receipt: The buyer claims they didn't get the goods or services. com Europe. Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831 Transaction Amount Differs 4834 Duplicate. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. the requested documentation, your account will be debited. US $10,000. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Merchants can find a. According to Nilson, 56% of global card transactions were done on Visa in 2015. Ready to see MidMetrics™ in action. Visa. Eventually the existing chargeback reason codes won't be used and will be removed from this guide. If a customer makes a chargeback request on the basis that he or she has not authorised the transaction, the customer's bank will charge the transaction back to the merchant’s bank. EMV has been a mostly global standard since 2004. For example, 10. List and additional information about all reason codes by card brand. So the company has more incentive to side with customer during cardholder. NACHA Return Codes. Customer Dispute. P04 – Charge Processed as Credit. This can be transaction receipts, proof of. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. M01 Chargeback Authorization; Processing errors. American Express Chargebacks / Disputes. Category. The most comprehensive guide to chargeback reason codes. But cardholders and merchants have different time limits. In the case of friendly fraud, that reason could be completely invalid and. Blog and Articles; Success Stories; Chargeback Reason Codes; BIN Look-up; eGuides the Reports; Webinars; Knowledgebase; Online; Partners. Submitted: The response has been sent and the issuer is. The sales receipt and/or date and amount of the authorization if other than the transaction date. The chargeback initially results in the debit or credit card charge being reversed and the funds that you received for the payment being returned to the customer. [1] Sift. chargeback management with an easy to use online system. School Yeshiva University; Course Title BUS MISC; Uploaded By KidGorilla7385. Additionally, Amex uses a fifth "Miscellaneous" category. ”. 3. It is associated with a chargeback. CODE DESCRIPTION A01 CHARGE EXCEEDS AUTHORIZATION AMOUNT A02 NO VALID. There are over 80 unique return codes, each representing a different return type. Breaking Down Chargeback Fees. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. Reason Code North-America: Canada and United States of America; Reason Code: All other countries; Fraud. For example, American Express has more than a dozen retrieval request reason codes while Discover only has four. Code description a01 charge exceeds authorization. FAQ: What is Chargeback Representment? TIPS. 4: . The major card networks have unique reason code systems, and banks use separate tools. Below is a list of Mastercard chargeback codes used in eCommerce. However, you’re not alone; they create headaches for many players within the Mastercard ecosystem. Reason Code. Visa specifies 46 reason codes under the categories of Fraud, Authorization, Point-of-Interaction Error, Consumer Disputes, and Processing Errors. M49 Vehicle Rental – Theft or Loss of Use. Chargebacks are a problem that is growing worse across the board, and gas station. Visa, Mastercard, and other leading card companies each have their own respective set of codes for this purpose. 4: Fraud—Card-Absent Environment. 15, 2021. Discover chargeback reason code 7030. Chargeback Reason Codes and Descriptions. Your first step is to identify the chargeback reason code, which is a kind of shorthand that indicates why the transaction is being disputed. A chargeback can happen when a customer initiates a transaction dispute. 2=1020 etc. If one of your customers issues a chargeback through their bank, you have the chance to dispute it and win back the funds. Here’s how your store can prevent and deal with chargebacks. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableFor merchants at risk of exceeding important chargeback thresholds, this cost is often well worth it. For each claim, you must craft your representment to suit the reason code under which the bank filed the chargeback. Visa uses a numeric scheme for its chargeback reason codes. A customer payment dispute, more commonly called a “chargeback,” happens when a cardholder disputes (challenges) a payment card transaction and asks the card-issuing bank to reverse it. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). NACHA Return Codes. Aforementioned definitive guide includes and chargeback reason codes from each of the four major bill networks. For perspective, the next highest. The other two chargeback reasons can be traced to very obvious causes — criminal activity and merchant mistakes. Unfortunately, it is pretty challenging to prevent friendly fraud. The customer regrets their purchase. Reason Code North-America: Canada and United States of America; Reason Code: All other countries; Fraud. Once filed, the merchant generally has 20 days to respond. 103. When a cardholder disputes a charge, their issuing bank will review the transaction and decide if. 4846 — Incorrect Currency Code. The codes for each card brand are listed below along with the recommended documentation to provide. The following are some examples: Visa Reason Code 13. 105. 6. The current situation puts online betting. Chargeback time limits vary depending on the reason for the dispute. Following is the list of Chargeback Reason Codes used by American Express (AMEX): AMEX Chargeback Reason Codes Reason Code: Category:. Batch chargeback process. 65% with at least 75 total disputes. The chargeback reason codes were created to standardize the list of acceptable reasons a bank may submit a card chargeback or a direct debit chargeback on behalf of its customer. The shorthand description is “Late Presentment. P05 – Incorrect Charge Amount. Chargeback Reason Codes for AMEX. M01 M10 P01 P03 P04 P05 P07 P08 P22 P23 R03 R13 Select a code to see the details QUICK REFERENCE Time to respond: 20 days from date of chargeback. Here are some chargeback reason codes by card type. 142. An issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. Discover is a credit card network and an issuing bank—just like American Express. FR6 Partial Immediate Chargeback Program. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. P05 – Incorrect Charge Amount. Stage #1: Awareness - be aware of the chargeback response time limitIn fact, for every dollar lost to chargebacks in 2019, the average merchant lost an additional $2. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. The credit card number used for a sale is not assigned to a valid account or cardholder. Depending upon the class, a retailer will have a swift way to offer evidence supporting the claim. R13 No Reply. Prevention alerts arrive within 24 hours of a dispute. 2. FAQ: What is Chargeback Representment?. MasterCard does not have an equivalent reason code. There are many reasons why a chargeback occurs, with over 100 reason codes listed across the major credit card brands. So, if a customer files an Amex chargeback, the company has good reason to side with their customer over the merchant. Visa - 10. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. Standard Threshold: Reaching a chargeback ratio of 0. Card Member cancelled, refused or returned goods and/or services American Express Chargebacks / Disputes. Terms and conditions. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. A01 — Charge Amount Exceeds Authorization Amount The approved authorization amount is less than the amount of the sale submitted by the merchant. 2. Thanks for following the Chargeback Gurus blog. Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. M01: Merchant Accepted Chargeback-Miscellaneous: Amex: M04: Merchant Accepted Chargeback-Miscellaneous: Amex: M10: Capital damages. Clerical Try Shopify free for 3 days, no credit card required. These chargebacks will show up under reason codes that will, on first glance, appear legitimate. Time Limit (Acquirer/Merchant) 20 Days. 0: Changed report name from Downloadable Dispute Report to Case Report. September 2011: 5. However, it is important to note that this reason code is based on the reason given by the customer to their bank. Chargebacks: Your Guide to Reducing Hassle and Cost. M01: Chargeback Authorization: Inquiry/Miscellaneous: M10: Vehicle Rental – Capital Damages: Inquiry/Miscellaneous: M49:. May 2011: 5. Amazon Pay will send you a notification email when you get a chargeback, which will include details such as the order number and reason code. com. Choose “chargeback and inquiry status” from the drop-down menu. It’s generally more efficient to take a proactive stance when it comes to chargeback management. Reason. Under the legacy Visa Chargeback system, there are 22 chargeback reason codes (And remember, this is just for Visa. 143. If you receive a chargeback under Reason Code 85, you will need to provide evidence that the credit was processed in order to dispute the chargeback. Fight; Prevent; Recover; Technical. SolutionsWrite customer-friendly policies. Follow the Rules. It’s doable – a chargeback is not an ultimate revenue loss at face value. If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. Time Limit (Issuer/Cardholder) 120 Days. Chargeback amount is equal to or less than the exceeded limited /authorised amount. M01 Chargeback Authorization (Chargeback) WHAT IT MEANS CATEGORYJan 2020_Chargeback Reason Code Encyclopedia - Free download as PDF File (. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. Please see the below “cheat sheet” for the new 4 byte reason codes. It is important for the merchant to know about the American Express Chargeback. Chargeback Reason Code. What is American Expedite chargeback reason code M01? American Express chargeback reason code M01 falls under the “Inquiry/Miscellaneous” category. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. manual processing by uploading chargeback documents instantly. Also, remember that the time frame for your response includes any processing required by the acquirer. Responding to Mastercard Reason Code 4853 Chargebacks. Response to retrieval request: Based on the information provided, the acquiring and issuing banks resolve the dispute, if possible. If the order was genuinely not as described, then the cardholder has a case. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableAny of those things could easily result in a recurring billing chargeback ( Reason Code 13. About Us; Careers We're hiring! In The Press; Latest News; Events; Corporate Responsibility; Brand Resources; Contact Us. 2 EMV Liability Shift. Here’s how your store can prevent and deal with chargebacks. Reference these when rebutting cardholder disputes at your small business. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. American Express Chargeback Reason Codes have four main categories, those are Fraud, Authorization, Processing Error, Card Member Disputes and Miscellaneous. Reason Code. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. Chargeback Reason Codes by Industry. These are all the known American Express chargeback codes. 7: Defective goods and services: C32: RM: 13. Card Type Reason Code Reason Text Chargeback Category Preventable Reversible. Amazon Pay will send you a notification email when you get a chargeback, which will include details such as the order number and reason code. Chargeback 101: Credit Card Chargebacks Explained | Square What Is a Contactless Payment? Jan 05, 2023 — 3 min read Dec 15, 2021 — 3 min read Dec 27,. account closed or insufficient funds. Chargeback Reason Codes: List & Tips for Merchants REASON CODE CATEGORIES Fraud 10. The old-fashioned way of determining the root causes of your chargebacks involves comparing. If the dispute is deemed valid, the bank or credit union proceeds to issue a chargeback to the merchant. Reason Code. Your business may not have to handle all chargeback cases — the processor will provide automatic representation in some. American Express chargeback reason code C42. Cardholders and card issuers can place disputes on transactions for a variety of reasons including product returns, defects, cancelled reservations, and card processing errors. Friendly fraud. They are provided to the merchant by the issuing bank, and they help all involved parties categorize disputes and determine next steps. Reason codes differ by card brand (Visa, Mastercard); a complete list can be found here. TC40 data is used to inform banks and card networks when a merchant has an outstanding fraud. 1: Use the corresponding dates from the invoice. REQUEST A DEMO. The following is a full list of Chargeback Reason Codes for the card schemes that Zai supports. Those reasons are explained through the corresponding reason codes. 4: Other fraud: Card-absent environment: VCR Dispute Reason Code 13. This definitive guide include the chargeback base codes from each away and four more card networks. M01 Chargeback Authorization . Also, just like American Express, Discover functions as both a card network and an. Though the credit card networks have a vast choice of codes, loopholes still happen. 3. Click “filter orders”. Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. ; Resources. Values are: Blank: Use the draft G/L date. 146. And according. FR2 Fraud Full Recourse Program. The network hasn't wholly disallowed some old codes. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRR Updated August 23, 2023. Stop order fulfillment so cost of goods isn’t lost. 5%. Understanding these codes can help merchants understand why chargebacks are being filed and how to prevent them in the future. Each card. It can range from 60 to 120 days from the billing date. AMEX M01 Merchant Accepted Chargeback American Express Chargebacks / Disputes. 3 –. 9% with at least 100 total disputes. Chargebacks were introduced as a form of consumer protection against. Example: 25. Region. up under any number of different chargeback . Build & Submit a Representment Case in 4 Steps ACH Return Codes. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. With that said, you still need to understand the reason codes with any chargebacks from Amex. There are many reasons why a chargeback occurs, with over 100 reason codes listed across the major credit card brands. Chargeback /Dispute; Merchant Response. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Explore more ACH Return Codes. 0. Chargeback Reason Codes Reason code are the first key to understanding the root causes . It was originally just one facet of legacy reason code 81. Understanding chargeback reason codes is one of the most essential parts of effective chargeback management. 2. Attempted to process transactions fraudulently. Chargeback Reason Codes 85 and 4860 may be caused because the merchant: Did not issue a credit. ©Dispute Reason Code: A specific code associated with the reason given by the buyer for initiating the chargeback. Support; Login. Visa uses a numeric scheme for its chargeback reason codes. A chargeback attempt may fail if there is not a valid reason for it, and card issuers are unable to force a merchant’s bank to refund credit card payments. ” One might nearest consider this chargeback a technicality, as it only exists wenn the merchant explicitly agrees to take liability for a dispute also approve a chargeback. This ranges anywhere from roughly 60 to 90 days after purchase. ️ Take quick action. VCR tables (Figures 1 and 2) map the old Reason Code to its new Reason Code. Category. What is Visa chargeback reason code 13. Last updated: October 15, 2019 . MASTERCARD. Specify the invoice date and net due date to assign to chargebacks. Reason code 83 represents a chargeback categorized as. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. A “No Authorization” code chargeback can also be the. Analyze your chargeback data. 04/09/14 Discover: DC, U02. Discover. Chargeback reason codes tell merchants the reason the customer is disputing a charge, according to the information they provided to their bank. For instance, if the customer claims unauthorized purchase, your letter should cite evidence, such as an IP address matching previous purchases, to support. The actual underlying cause of this chargeback is usually either true fraud or friendly fraud. 3: Goods or services were not as described: C31: RM: 13. Chargebacks. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. Merchants can analyze the root causes of their chargebacks by examining the reason code of the chargeback and their own records regarding the purchase in question. Issuer Review; Allocation. Written by Chargeback Gurus. #9. S. This provided a number of insights into the typical. STEP #7: Bank Review & Decisioning. There is a USD 25 limit for the First Chargeback (Reason Code 22). Be transparent about your products. M01: Chargeback Authorization: P01: Unassigned Card Number: P03: Credit Processed as Charge: P04: Charge Processed. Message. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. Additionally, Amex uses a fifth "Miscellaneous" category. These reason codes indicate disputes that occur as a result of inaction or wrong action on either party’s part (merchant or cardholder). Take the time to note the following dispute reason codes for Visa. Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. Reason code 53 is typically used when a cardholder received merchandise or service that was defective, damaged, or not as described, while reason code 85 is used when credit was not processed to the. The shorthand description is “Chargeback Authorization. Visa Chargeback Reason Codes; MasterCard. It is important for the merchant to know about the American Express Chargeback Reason Codes when dealing with a chargeback. Scenario 2. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. When a customer decides to dispute a charge made to their debit or credit card, it is referred to as a chargeback. When one cardholder initiates a dispute with their issuing bank, a. Chargeback Reason Coded by Network - 2023 Guide. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. There are 151 chargeback reason codes across the four major card networks. However, the disputes themselves are still categorized by the issuing bank based on the card network issuing the card. deposit not. This return reason code may only be used to return XCK entries. Assemble Your Evidence. M01: Chargeback Authorization: M04: Deal Direct: M10: Vehicle Rental—Capital Damages. The networks say merchants have a 45-day response window, but the Chase credit card chargeback time limit for merchants is 39 days. Book a demo with one of. If the customer’s story matches any of their. The issuing bank reviews the information. txt) or read online for free. Chargeback Reason Codes by Network - 2023 Orientation. In most cases, though, cardholders have 120 days after the original purchase date to dispute the charge. Depending on the reason code, supporting documentation may include: Copies of the order confirmation, invoice, or receipt; Proof of. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. Fewer chargeback reason codes. Chargeback Reason Codes Card Type DISCOVER DISCOVER DISCOVER Reason Code 4502 4534 4540 DISCOVER 4541 DISCOVER 4550 DISCOVER 4553 DISCOVER DIS. Fight; Prevent; Get; Assets. High Level Visa Chargeback Dispute Flow. Not recognizing your billing descriptor on a statement. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. Chargeback Reason Codes All received credit card disputes include a reason code. Automated Clearing House return codes, reasons, and details. 2. Support; Login. . 0: Updated report version from 1. A chargeback happens when a customer requests for a transaction to be reversed. Each reason code has certain standards of proof and evidence associated with it that determine whether the chargeback is valid or not. Many subscription payment disputes are made under code 13. As we touched on earlier, chargebacks can happen due to technical errors. Reason code 98 was a code used for pre-compliance chargebacks before the implementation of the Visa Dispute Resolution system. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. 144. All ACH return reason codes consist of the letter “R” followed by two. The reason_code field lists the reason code the issuing bank has assigned to the chargeback. For details on how to receive notifications of chargebacks, accept or dispute them, and submit evidence to. Recommend Documents. 4854 Cardholder Dispute—Not Elsewhere Classified (U. That suggests that in the times when merchants. Why did I get a chargeback with AmEx reason code M01? How can I prevent this dispute in the future? Can I fight this chargeback? Learn more from Midigator!Reason Code M01 : Chargeback Authorization ↩ Back to Directory Dispute Card Issuer American Express Reason Code M01 Category Inquiry Claim American Express sent a. Managing Reason Code 57 chargebacks. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. VCIPayments; NMI;. 3? Visa chargeback reason code 13. VCR Dispute Reason Code 10. Reason Code. A reason code or a chargeback reason code is a string of symbols (numbers and letters). Documentation must be a direct result of cardholder communication. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and returning them to the cardholder. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. CODE: DESCRIPTION: A01: Charge Amount Exceeds Authorization Amount. To subscribe and learn more about the free online chargeback management system, or contact Chase Paymentech Client Services at 1. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. 3. Most reason codes apply to any merchant, regardless of what’s being sold. Try Shopify free for 3 days, no credit card required. UA01 Fraud – Card Present Transaction. P03 — Credit Processed as Charge Reason codes vary by card brand. The first two digits indicate what category the reason code falls under: 10 for Fraud, 11 for Authorization, 12 for Processing Errors, and 13 for Customer Disputes. compliance process depending on whether a chargeback right exists. Chargeback Reason Codes and Descriptions. Here are some chargeback reason codes by card type. 9808 info@chargebacks911. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableThing is African Reveal chargeback reason code M01? U Express chargeback reason id M01 falls under the “Inquiry/Miscellaneous” category. Protect stored cardholder data. Paymentology will submit the chargeback using the appropriate chargeback reason code. Each chargeback reason code has specific rules and documentation requirements. Card Member cancelled, refused or returned goods and/or. Under the new VCR process, there will be 4 dispute categories: Fraud, Authorization, Processing Errors and Consumer Disputes. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. Discover Chargeback Reason Codes Explained. M01 M10 P01 P03 P04 P05 P07 P08 P22 P23 R03 R13 Select a code to see the details. 1 EMV Liability Shift 10. Unauthorized returns (R05, R07, R10, R29, R51): 0. Whenever a chargeback is initiated, a code is passed through from the issuing bank that gives a reason for the dispute. Mastercard uses a four-digit numbering scheme for its chargeback reason codes. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature) These chargebacks occur to resolve chargeback-related disputes between network members. Global chargeback volume topped 615 million cases in 2021, and was estimated to cost merchants nearly $117 billion in revenue. 18167 US Highway 19 N Clearwater, FL 33764 877. Fraud. The aim of CE 3. Chargeback fees make up a big chunk of the total costs, so we’re going to take a. 102. There are over 80 unique return codes, and each one represents a different type of return. The chargeback can be for the total transaction amount or a lesser amount. Mastercard Chargeback Reason Code 70: Chip Liability Shift. , Visa uses a two-digit code; Mastercard uses a four-digit code. UA05 Fraud – Chip Counterfeit Transaction. 04/09/14 Discover: DC, U02. Prevented; Recover; Tools. Click below to request a free demonstration, and we’ll create a customized report showing exactly how much ROI you can expect. customer rec goods/srvcs, but not charged. C02 | C04 | C05 | C08 | C14 | C18 | C28 | C31. A reason code helps explain why a transaction was disputed. Visa’s 22 chargeback reason codes will be merged into client disputes – fraud, authorization, processing errors, and four guidelines. Written by Chargeback Gurus. 08. Include any terms relevant to the transaction, including return, cancellation and.